At Morengar, we pride ourselves on answering all of your questions from our clients and future clients within 24 to 72 hours. You can either contact directly through the chat on our website or by e-mail: info@morengar.com. However, check out below for a list of frequently asked questions that you can instantly find answers to:
SHIPPING FAQ:
What messaging do we use?
MRW for shipments Spain and Portugal.
DHL Express for International shipments (Rest of the World).
How long does it take for shipments to arrive? In a normal situation we deliver from 24 hours - 72 hours. On dates of high demand, it may be extended to 1 or 2 more days.
To which countries do you ship?
We ship worldwide. (Subject to certain states/countries that are not yet covered by our courier services.) If your country is not listed at checkout. Contact us and we'll see if DHL or MRW can deliver to your destination.
Do I have to pay fees / taxes?
If your order is delivered within Spain and the European Union, you will not pay customs duties.
If you are based outside of the EU and your package requires duties/taxes at customs, you will need to pay this as a customer.
Can I track my shipment?
If, once your order leaves our warehouse, the tracking number of your shipment will be sent to you by email so that you can track the journey and delivery of your order at all times.
FAQ ABOUT PAYMENTS:
Do you make cash on delivery payments?
Yes, we have cash on delivery and payment available only for the countries Spain and Portugal. Buy online and pay on delivery of the product.
How do I select Cash on Delivery payment?
Select the cash on delivery option in shipping method and then in cash on delivery payment method.
What payment options do we have? - Payment by Credit or Debit card (available for all countries).
- Payment by PayPal (available for all countries ).
- Cash on delivery payment (available for Spain and Portugal ).
FAQ ABOUT EXCHANGES AND RETURNS:
Can I exchange or return the product?
Yes, you can make a change to a part of your order or the entire order, or return the product.
How do I make a change?
Contact us by email info@morengar.com , in the email subject indicate your order number (begins with MG) and the word change. In the body of the email, indicate the change to be made (change of size or model).
How do I request a return?
Contact us by email info@morengar.com , in the subject of the email indicate your order number (begins with MG) and the reason for the return in the body of the email.
FAQ ABOUT PRE-ORDERS:
What is a Pre-Order?
It's a Preorder is a way to reserve our best new products/designs before their initial release or restock our most requested garments.
When will my pre-order ship?
Pre-ordered items will ship on the release date indicated in the item description. If you have ordered multiple items within an order that contains a pre-order item, your order will be held and shipped to you in its entirety once the pre-order item arrives at our warehouse. Therefore, we recommend placing separate orders for pre-order items. * If you urgently need the items available to send, contact us after placing the order info@morengar.com
If you have purchased multiple pre-order items, they will ship together on the last date listed.
Check in description of each product the date on which the product will be shipped with Pre-Order.